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Orders

For your protection and to prevent credit card fraud, Computer Solutions will ship all orders to the billing address on the credit card used during checkout - no exceptions.  If an address other than the billing address is provided, we will verify that address with the cardholder's bank prior to shipping.  If we cannot verify the shipping address, we will ship to the billing address.
 
Returns

Defective Item Returns

Unless otherwise specified, we gladly accept DEFECTIVE EXCHANGES on products within 30 days of original invoice date. Computer Solutions shall have sole discretion as to the credit method. We may issue a credit, ship a replacement product, exchange the item or we may repair the item and return it to you.

Non-Defective Returns

Returns of NON-DEFECTIVE items that are returnable by Computer Solutions to product manufacturers may, at Computer Solutions' sole discretion, be accepted for return.  NON-DEFECTIVE RETURNS ARE BE SUBJECT TO A 20% RE-STOCKING FEE and such returns will be for store credit or refund at Computer Solutions' sole discretion within 30 days of original invoice date.

Software and Consumables

Software and consumables (toner cartridges, ink cartridges, digital media et. al) are NOT returnable.

Manufacturer Restrictions

Some manufacturers have implemented returns restrictions that prevent Computer Solutions from being able to accept returns or offer exchanges, replacements or credits on their products. Products from manufacturers such as Compaq, IBM, Lenovo, Hewlett Packard, Toshiba, Epson and others are not returnable to Computer Solutions FOR ANY REASON. All support as well as exchanges or replacements for DEFECTIVE merchandise, including within the first 30 days of ownership, must be handled directly with the product manufacturer. Computer Solutions cannot accept any returns nor offer replacement, exchanges or credit for ANY product missing the UPC code. Only the product manufacturer can replace any DEFECTIVE item missing the UPC sticker.  We will make every effort possible to assist the customer in obtaining manufacturer support for products purchased.

Restrictions

ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included in the original packaging, as provided by the manufacturer. A return will not be processed, or a restocking fee may be charged in the event ANY item(s) included in the original shipment to you is not present in the returned package. Items sent for return consideration will be immediately denied and Computer Solutions' return policy will NOT BE HONORED in the event that a return shipment is received by us improperly packaged, altered or physically damaged.

ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT.  Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer and credit or replacement will NOT be issued.  The following criteria will be followed in rejecting returns and refusing credit:

• Products which are improperly packaged
• Products returned to Computer Solutions in non-qualified shipping container
• Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering
• Products with any standard certification labels removed (UL listing, capacity, brand name, UPC code)
• Products or packages with barcode label removed
• Products with SERIAL NUMBER which does not match SERIAL NUMBER on package or invoice (Computer Solutions maintains serial number tracking)
• Cracked components or damage to any circuit boards
• Any dents, scratches, defacement or abuse of base casting
• Torn or punctured tape seals
• Loose, damaged or removed screws/fasteners
• Product Categories: CPUs, notebooks, software and other items so labeled with a security seal will not be accepted for return

Return Procedure

For return instructions, please call our Customer Service department at (866) 566-6724 extension 1 or click here to contact us online.

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